Which practices support building trust and effective communication after a medical error?

• A. Non-disclosure of errors
• B. Timely and truthful explanation of any error, followed by care for injuries and accurate documentation
• C. Blaming others for the mistake
• D. Delaying reporting of the incident

Answer: (B)

Transparent and timely communication after an error is essential for rebuilding trust and ensuring safe care. Offering a truthful explanation of what occurred, addressing any injuries promptly, and documenting accurately show respect for the patient’s right to know what happened, support informed decisions, and demonstrate accountability. This approach also supports continuity of care and creates opportunities for learning and system changes to prevent recurrence, reinforcing a safety-focused culture. Non-disclosure erodes trust, blaming others hinders collaboration and accountability, and delaying reporting keeps patients uncertain and can increase risk; all of these undermine both trust and effective care.