What is a key requirement for telehealth recording?

• A. Recordings should be stored in any public location.
• B. Recordings should never be made without consent.
• C. Recordings should be stored securely and access limited to authorized personnel, with patient consent where applicable.
• D. Recordings should be shared with all staff involved.

Answer: (C)

Protecting patient privacy in telehealth recordings is essential. The best practice is to store recordings securely and restrict access to only authorized personnel, and to obtain patient consent where applicable. This combination ensures the recording is kept confidential and protected from unauthorized viewing, aligning with privacy laws and professional ethics. If consent is required by policy or law, it should be obtained before recording; even when consent is present, strong security and access controls are still necessary to prevent leaks or misuse.

Publicly stored recordings pose a clear confidentiality breach, which is why they’re not acceptable. Likewise, sharing recordings with all staff members is unnecessary and increases the risk of exposure. By contrast, limiting access to those who need the information and keeping the recordings secure upholds patient autonomy and trust while meeting legal and professional standards.